Devin in Pylon: Driving faster Median Time To Fix
Summary
- Devin has integrated with Pylon to automate engineering investigations directly from support tickets.
- When a ticket is flagged, Devin investigates logs, reproduces bugs, finds root causes, and opens pull requests with fixes.
- The integration aims to reduce median time to fix by bridging the gap between support platforms and engineering tools.
- New Devin customers using Pylon are eligible for $15,000 in Devin credits to help adopt the new workflow.
Why it matters
By connecting customer support workflows directly to autonomous coding agents, this integration drastically reduces context switching and accelerates bug resolution times between support and engineering teams.